We charge £24 per person for a 1 hour session (arcade or escape room), £27 for a premium session. This can be any group size the game allows. Arcade games can be either competitive or cooperative.
Ideally have your desired game(s) in mind so we can get you into the game as quickly as possible, but if you wish to decide here at the time with our staff's suggestions, please arrive 10-15 minutes early. All our games have detailed descriptions. You have up to an hour, so sometimes, some of the harder escape rooms may take you that long. If you complete early, or you have chosen a shorter game, you can choose another to continue playing. You can decide your secondary game in advance to have more play time, choose when you get here, or accept suggestions from the Game Master, it’s up to you.
Currently our standard online booking allows up to 4 players in each room. This doesn’t restrict you from any games. But we can fit 5 players in either multiplayer room on some games, and above 5 requires multi room cross play as a few games allow 6-8 players, or a total of 10 players split into 2 game instances. Bookings of above 4 players is possible but currently requires a special booking. To make a special booking, or have any questions, please call or email us. We are looking to put 5 player bookings of the same room online as a standard option - coming soon.
Nothing besides the start time, room 1 starts on the hour and room 2 starts on the half hour.
The difference is the choice of games available, a premium game has access to all games including those in the premium catalogue, but standard only has access to the standard games. For more see our games page link above.
You may book for more than one hour, and play for as long as you feel comfortable, although we would suggest a break periodically to rest your eyes. Also, VR is surprisingly tiring, requiring movement and focus. You can book back to back sessions and take breaks when you feel you need to.
Of course. During the experience, there will be a dedicated Game Master who will be available to give clues if you get stuck, or to help with problems, load games or any technical difficulties. They are also there to ensure safety. They will brief you on how to use the equipment and watch the game to reduce risk of injury if the guidelines are not followed.
Multiplayer rooms are a large open space where a group of people can play. Games can either be free roam, or where you move with a controller. Rooms are approx 5 m x 5 m or more, the walls in VR are your boundaries. If it is a game where you can walk around/free roam, the VR environments are limited to the real world space, but as you progress, the area changes. If it is a controller based movement, you move very little yourself, but you have free rein moving in VR, allowing you to explore the world as you wish, which has much more expansive and larger environments.
Our escape rooms are on average 45 minutes in length, which can vary with group size and difficulty, although you may solve them faster! If so you can choose another game or two to play to fill up your allotted hour.
Our arcade games can last from 10 minutes, others are longer. Many of them are round based, so feel free to continue playing the same game if you are enjoying it, many of these games have different settings, areas and difficulties.
Our address is The Basement of 35-36 Brentgovel Street, Bury St Edmunds, IP33 1EA. Our entrance is located on the corner of St Andrews Street, where it meets Brentgovel Street. This is between the Arc shopping center and the Buttermarket and is very close to the Tesco Express.
Our weekday opening hours vary during term time/school holidays, but weekends are always the same.
Term times:
Monday – Closed
Tuesday – 3– 8 pm (bookings only)
Wednesday – 3 – 8 pm (bookings only)
Thursday – Closed
Friday – 3 – 8 pm*
Saturday – 11 – 8 pm*
Sunday – 12 – 6 pm*
School Holiday times:
Monday – Closed
Tuesday – 12– 8 pm (bookings only)
Wednesday – 12 – 8 pm (bookings only)
Thursday – Closed
Friday – 12 – 8 pm*
Saturday – 11 – 8 pm*
Sunday – 12 – 6 pm*
Last bookings are an hour before closing, and opening times may vary over school holidays.
We are also available for special bookings outside our standard opening hours.
* Walk-ins available Wednesdays and Weekends (depending on availability).
You can rebook or cancel any time as long as it is at least 48h of your booking. You will receive a full refund if you choose to cancel. This will be to the card payment was made. Please allow up to 5 working days for the refund to be processed.
Anytime within 48h of your booking, cancellations may not be refundable. However you can rebook, but may be subject to a £10 charge depending on circumstances and availability of other booking times.
Anytime within 24h of your booking, you may not be eligible for a refund or rebooking. In some situations it may be possible depending on circumstances and availability of other booking times.
Please see our full terms and conditions for our policy on cancellations and alterations.
To contact us about a cancellation or rebooking, please call or email us at info@thevrsphere.co.uk 01284 338848
More than four people in a single booking requires you to call or email us, as it counts as a special booking, needing to book both rooms.
Only certain games can accommodate more than four players in the same game. Please inquire for more information about availability and select games.
Alternatively, you can play two games at the same time, one in either room.
Walk-ins operate on a first come first serve basis, so we recommend you book in advance, either online or by calling/emailing us. If we have a free slot when you book in advance, or arrive, we will try to fit you in if we have a free slot.
Our walk-in days are Friday, Saturday & Sunday, so feel free to walk-in on those days, on Tuesday & Wednesday, we will try to accommodate you, but there are no guarantees
All headsets and controllers are wiped with an antibacterial cleaner between every session. The rooms and other equipment are cleaned at the end of every day, and deep cleaned once per week.
Glasses wearers must note that while most frames will fit within the headset, some large frames may not. Those with only minor sight impairment may find their glasses unnecessary. If you have contacts, we recommend you wear them as it may be more comfortable with the headsets.
Yes, we have installed a chair lift and many experiences can be set to allow play in a wheelchair or sitting. Please ask if you need further information about which would be suitable for you.
Whilst some games may have a low age rating, due to the size of the headsets and height limitations, we do not recommend anyone under the age of 8 to play or they would have very limited options. we are working on expanding young children's experiences and education in the future.
Some games do have age recommendations due to genre and theme. Some games have an age rating, but most of them are PG. All under 16’s must be accompanied by an adult (in the venue but not necessarily playing.) Under no circumstances are children allowed to be alone in the venue.
In Virtual Reality there is an increased risk of bumping into someone or falling over due to movement in VR with others and what you see being different to reality. If you or any member of your party are pregnant and would be worried about bumping or falling in the real world, we do not recommend you play.
At present there is limited information and research on the effects of virtual reality on those who suffer from seizures, in particular photosensitive seizures, so you may find that it does not affect you at all. Many factors can influence the amount of flashing light, such as how quick you move your head, where you look etc. But for safety purposes, due to the nature of this experience, the headset, games and flashing lights we do not recommend it.
Coming Soon - This will be our VR-to-go service
Yes we can. It would need to be planned, but provided there is enough space and 1 power socket, we can bring a selection of experiences to you.
For a group of up to 6 to play at the same time, you would either need a 6x6m square with no obstacles, or a 2x2m square per player if you have a long thin play area for example.
This is perfect for parties, team building, events etc. We manage all the set up, play time, packing away and transport.
